Our response

At JD Physiotherapy, on 19th March, we took the decision to close our clinics for Face to Face (FTF) treatment in response to the COVID-19 pandemic. We have been closely monitoring government guidelines, ensuring we maintain our stance that the health and wellbeing of our patients and staff are our absolute priority.

In adherence to the guidelines set out by the Government and the CSP (Chartered society of Physiotherapy), it has been deemed appropriate for Face to Face/FTF (conventional) Physiotherapy appointments to restart. We have therefore taken this decision to reopen both of our clinics, however only for cases which are deemed clinically appropriate. Whilst taking the ‘virtual first’ approach, we must ensure that we use our clinical judgement when deciding which cases are suitable for FTF. This will be discussed during a phone call whereby we can ‘triage’ your condition/complaint.

Whilst we are looking forward to welcoming our patients back for Face to Face appointments, it is imperative that you read thoroughly the content below, to ensure that you are fully informed before attending. Should you have any questions or queries please do not hesitate to contact us on 07890655347 / 02920217498.

Our Protocol

Prior to attending either clinic for FTF treatment, we will carry out a telephone assessment/consultation whereby we will obtain all of the information required to learn about your problem. We can then make a judgment as to whether FTF is appropriate and can go ahead.

We must make you aware that if you are to attend for FTF treatment, completely eliminating the risk of contracting COVID-19 is not possible. We can assure you however, that we will be taking every possible measure we can to minimise this risk. The steps we will be taking to achieve this are set out below.

Pre-FTF procedure

If following triage, it is deemed appropriate that FTF goes ahead, a screening checklist will be emailed/texted to you. We will be unable to commence treatment in either clinic until this has been checked and responded to.

Please DO NOT attend if you have any of the ‘red flags’ which has resulted in you being in one of the ‘high-risk’ groups. Please click on the following NHS link to ensure you do not fall into any vulnerable groups

Please DO NOT attend if you or one of your household has shown symptoms of COVID-19 in the past 14 days. Please click on the following link to ensure you are aware of the common symptoms of the virus

A symptom checker checklist will also be emailed to you. This must be completed on the day of the appointment. Failure to complete this will unfortunately result in you being stopped from attending the appointment.

Please DO NOT attend if you have not been following Government guidelines on social distancing and the ‘stay at home’ message where possible and practicable. If you are unsure of these guidelines please click on this link

What to expect when you arrive at your appointment

Please wait outside the clinic in your car or mode of transport as appropriate. We will call you via telephone to notify you when the clinic is ready for your appointment (this is to allow for a window of time following the previous patient – in order to complete our disinfecting procedure). Your Physiotherapist will meet you at your car and guide you to the clinic. Please be advised, waiting rooms will not be in use at the present time.

Your temperature will be taken by your Physiotherapist using a non-contact infra-red thermometer. * However please note that should you feel warm to touch (on your forehead, chest and/or back) and you meet any symptoms in the symptom checker please notify us prior to arrival. *

You are welcome to attend with your own face-mask. You will be provided with a face-mask on arrival at the clinic, should you not have one.

Prior to entering the clinic, you will be asked to clean your hands thoroughly with alcohol gel.

Where possible, and when hands-on treatment is not taking place, we ask you to maintain social distancing with your Physiotherapist (2 metres apart) or any chaperone you need to bring with you.

Unfortunately, we will not be able to allow patients to use the toilet within the premises. Please ensure you have used the toilet prior to arriving at your appointment.

What will happen during the actual session?

Your Physiotherapist will be dressed in the following Personal Protective Equipment (PPE) – consistently in this order;

Apron (disposable)

Type IIR facemask (sessional)

Visor (reusable) – if a risk of droplet transmission risk has been identified.

Gloves (disposable)

As mentioned above, you will also be wearing a facemask as provided by ourselves.

New paper towel will be used on the treatment plinth for each patient.

Time spent within 1 metre of the patient (whereby hands on treatment/manual therapy is used) will be kept to only the amount of time necessary. This will not exceed 15 minutes. Longer than 15 minutes in close proximity (less than 1m) would be classed as direct contact, therefore, it is important to be aware of the time that therapists and clients are within this distance.

No high velocity procedures will be performed, thus preventing the risk of aerosol generating procedures.

Following your appointment, if required, rebooking can be agreed and this will be entered into the system. We will not be supplying appointment cards at this time. As always, instead you will receive a text confirmation plus text reminder of your appointment.

Prior to exiting the clinic, you will be asked to dispose of your face mask and gloves in the lined bin.

Payment will not be made within the clinic. This will need to be made via bank transfer.

What will JD Physiotherapy be doing to keep you safe?

Along with the measures as set out above, we will also be taking the following measures to ensure of your safety and minimise the spread of COVID-19.

In between patients there will be a 10 minute gap to allow us to disinfect our surfaces and any area with which contact may have been made. This will therefore result in there being no cross-over of patients within the clinic.

All of the above guidance applies to the entire team at JD Physiotherapy also. We will also run our own risk assessment and regular symptom checker, to ensure that if any of the team are deemed to be a risk, they too shall not attend the clinic and not be able to work until their risk assessment has been passed.

A deep clean will be carried out on a daily basis.

We are continually reviewing government guidance, ensuring we are following these steps in a stringent manner, to ensure we are continually doing the best we can to contribute to an effective COVID-19 response, and keep patients and staff safe.

We will also continually liaise with our patients about these guidelines and will happily answer any queries or concerns you may have. Please call 02920217498 / 07890655347 should you have any questions.

Screening checklist to be emailed (prior to each appointment)

Please read the following screening checklist to confirm if you are safe to attend. Upon reading, email us on the day of your appointment to confirm you are clear from the items within this checklist.

Please be aware that the main symptoms of coronavirus are:

A high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature however this may make things clearer for you).

A new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)

A loss or change to your sense of smell or taste – this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal

Most people with coronavirus have at least 1 of these symptoms. Please let us know when you reply via text or email, whether you are or have suffered any of these symptoms.

Please could you check the link below to confirm if you fall into any of the ‘at risk’ categories;

Please let us know if you are currently shielding on advice of the UK Government.

Please let us know if you have come into contact with anyone known to have tested positive for COVID-19.

Quality Assured Physiotherapy

All of our physiotherapists are registered members of the Chartered Society of Physiotherapy (CSP) and the Health and Care Professions Council (HCPC). We are also Registered with all the leading major Insurance providers.

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