Please wait outside the clinic in your car or mode of transport as appropriate. We will call you via telephone to notify you when the clinic is ready for your appointment (this is to allow for a window of time following the previous patient – in order to complete our disinfecting procedure). Your Physiotherapist will meet you at your car and guide you to the clinic. Please be advised, waiting rooms will not be in use at the present time.
Your temperature will be taken by your Physiotherapist using a non-contact infra-red thermometer. * However please note that should you feel warm to touch (on your forehead, chest and/or back) and you meet any symptoms in the symptom checker please notify us prior to arrival. *
You are welcome to attend with your own face-mask. You will be provided with a face-mask on arrival at the clinic, should you not have one.
Prior to entering the clinic, you will be asked to clean your hands thoroughly with alcohol gel.
Where possible, and when hands-on treatment is not taking place, we ask you to maintain social distancing with your Physiotherapist (2 metres apart) or any chaperone you need to bring with you.
Unfortunately, we will not be able to allow patients to use the toilet within the premises. Please ensure you have used the toilet prior to arriving at your appointment.
Your Physiotherapist will be dressed in the following Personal Protective Equipment (PPE) – consistently in this order;
Type IIR facemask (sessional)
Visor (reusable) – if a risk of droplet transmission risk has been identified.
As mentioned above, you will also be wearing a facemask as provided by ourselves.
New paper towel will be used on the treatment plinth for each patient.
Time spent within 1 metre of the patient (whereby hands on treatment/manual therapy is used) will be kept to only the amount of time necessary. This will not exceed 15 minutes. Longer than 15 minutes in close proximity (less than 1m) would be classed as direct contact, therefore, it is important to be aware of the time that therapists and clients are within this distance.
No high velocity procedures will be performed, thus preventing the risk of aerosol generating procedures.
Following your appointment, if required, rebooking can be agreed and this will be entered into the system. We will not be supplying appointment cards at this time. As always, instead you will receive a text confirmation plus text reminder of your appointment.
Prior to exiting the clinic, you will be asked to dispose of your face mask and gloves in the lined bin.
Payment will not be made within the clinic. This will need to be made via bank transfer.